Growing up in a family of 5 as a middle child, I lost my dad when I was still in my teenage years during one of his business trips. Without proper financial advice, my dad did not have any coverage for himself and so overnight, my mum became the family’s sole breadwinner. I witnessed how my mum struggled emotionally and financially to bring up her 3 schooling-age kids with all her available resources. It was truly one of the toughest and most traumatic periods in my life, where every night for a few years, I could hear my mum cry past midnight. The sudden demise of my dad changed my outlook on life as I felt a greater sense of responsibility to shoulder some of my mum’s load and also it made me understand how important it was to be financially self-sufficient and independent as early as I can be. Upon my graduation from university with a major in finance, this was my first job.
Making a difference to others
My own experience showed me the true purpose of life insurance is that you don’t buy life insurance because you are going to die, but because those you love are going to live. No family deserves to experience the same predicament and I want to play a vital role in making a difference to be able to emphasise the importance of having financial planning.
Embracing change to remain relevant
Like any other job, my past 8 years in the industry is not all smooth sailing, rather it comes with its own set of challenges but thankfully I met many kind mentors and clients along the way who gave me opportunities and also impart much valuable life experiences to me. An industry veteran once told me in my early days that this business is the ‘survival of the fittest, and to always embrace changes to remain relevant: adapt or die’. 8 years and counting, I am glad to have served and crossed paths with more than 400 families.
Being accountable and responsible
I feel that a good agent should have high emotional intelligence, which includes listening and empathising with clients on a deeper level to discern what they really want and need. This involves being tactful even in difficult conversations or situations in order to help clients see the financial reality clearly. In this client-centric business, apart from having integrity and honesty, good customer service is the foundation that builds respect and trust between an agent and a client and this ensures a long-lasting relationship. Besides all, what I feel truly sets a good and a great agent apart is the accountability, to always be responsive & to be present to their clients during both pre and post-sales especially when claims arise. Treat others as we would like to be treated. After all, happy clients are the best advertising that money cannot buy.